FAQ
General Questions
Who can I contact for assistance?
If you need help while placing an order or have questions about a specific product, our support team is happy to assist you.
Please reach out to us via email:
Do you offer wholesale purchasing?
Yes, we provide wholesale options for selected products.
If you are interested in wholesale pricing or would like to receive our wholesale catalog, please contact us at:
Order Information
Can I update my shipping address after placing an order?
If your order has not yet been shipped, we may be able to update your shipping address.
Please email us with your order number and the correct address as soon as possible.
Which payment methods are accepted?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
How can I track my order?
Once your order has been shipped, a confirmation email containing your tracking number and tracking link will be sent to you at no additional cost.
Is it possible to cancel my order?
We aim to process and ship orders quickly. Because of this, cancellations must be requested within 12 hours of placing the order.
Please contact us immediately if you wish to cancel.
What is your return policy?
We accept returns for items that arrive faulty or damaged.
Due to the customized nature of many of our products, we do not accept returns based on change of mind.
Shipping & Delivery
How long does shipping take and how do I follow my package?
Delivery times depend on the shipping method selected at checkout.
After shipment, you will receive an email with your tracking details.
Please note that delivery delays caused by customs clearance in your country are beyond our control.
Processing Time
Processing time refers to the period required to prepare your order before shipping.
As each item is handcrafted to order, additional time is needed to ensure quality.
Current processing times are displayed in the announcement bar on our website—please review this information carefully before placing your order.
Rush Orders
We do accept rush order requests whenever possible.
If you require expedited processing, please contact us before placing your order so we can confirm availability.
When emailing, be sure to include:
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Product name(s)
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Quantity
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Customization details
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Required delivery timeframe
While rush service is not always guaranteed, we will do our best to accommodate your request.