WARRANTY

Warranty Claim Process

We strive to ensure every product meets our quality standards. If you believe your item may qualify for a warranty claim, please follow the steps below.

Step 1: Confirm Warranty Eligibility

Before submitting a claim, please review the situations that are not covered under warranty, including but not limited to:

• Normal wear and tear resulting from regular use over time

• Damage caused by impact or collision with external objects (such as rails, boxes, rocks, furniture, or children)

• Damage due to improper handling, misuse, or excessive force

• Issues caused by incorrect care or storage

• Missing parts, components, accessories, or hardware reported after delivery

If your issue falls into any of the categories above, it may not qualify for warranty coverage.

Step 2: Submit a Warranty Request

If you believe your item meets the warranty conditions, please complete our Warranty Request Form.
Be sure to provide accurate details and supporting information to help us process your claim efficiently.

Should you have any questions at any stage, feel free to contact us by email. We understand how important it is for you to get back to enjoying your product, and we appreciate your patience—warranty evaluations can take time depending on the case and manufacturer.

All warranty requests are handled in the order they are received, and most cases are resolved within a reasonable timeframe.

Step 3: Receive Further Instructions

Once your request has been reviewed, our team will reach out with the next steps.
Because warranty procedures vary by manufacturer, the follow-up process may differ, and we will provide you with clear guidance tailored to your specific claim.

Thank you for choosing Gracedecors.
Your safety and satisfaction are important to us, and we appreciate your trust in our products.

Please stay safe, and thank you for shopping at www.gracedecors.com!!